Start with all members of the team – they are the ones who live the service and have great ideas! 

Communicate with senior management and keep all relevant parties up to date on progress. 

Gut instinct is helpful – use it to help gain ideas for service development and then back that up with strong evidence to support your theories. 

Use the model for improvement to formulate your ideas. 

Have a clear aim/vision for what you want to achieve. 

Communication is the key to delivering a successful project! 

Make sure the project lead has time to focus on the project – it is very easy for these things to get lost in everyday work!  Patient feedback really helps to shape the service – use it!

Top tips submitted by Louise Darragh, ESD team lead at Hampshire Hospitals NHS Foundation Trust.


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